What is a Privacy Notice?
This is a privacy notice. It is about the information we collect about you.  We have to have this by law (General Data Protection Regulation, May 2018) so you know what we do with information we have about you.
We are only able to keep information about you when you know:
  • Exactly who is keeping your information and data
  • Why we are keeping your information
  • What reasons we have for keeping your information
  • The types of personal information we will keep
  • Where your personal data has come from
  • Who we might share information with and why
  • How long we will keep your information
  • What your rights are for example- if you want to see your records
  • What to do if you think the information about you is wrong
  • How you can stop us from having your information
  • How you can make a complaint
We can only keep information that is relevant to our work with you. Records have to be accurate, up to date, secure and kept for a limited amount of time only.  You might ask us:  
What information do we collect from you?
When you registered to join the BHUMP website, you gave us some  information.  This includes information provided at the time of making enquiries about our courses or requesting further services. The details we are likely to hold for you are as follows:
  • Name
  • Mobile number ( if you provided one)
  • Email address
  • Courses and levels you are interested in
  • Services you are interested in
Once you have joined BHUMP
, we asked you to give an emergency contacts – name, relationship to you and a phone number. We also ask for any access or support needs.Since joining the programme we may have asked for your ethnicity and the country you were born in and kept this information on file as well. 
Why do you keep this information?
We keep your contact information so that we can keep in touch with you about activities you are involved in at BHUMP.We also keep a record of your age, gender, ethnicity and country of origin so that we can evaluate our programmes and make sure we are working with a diverse range of young people.We keep details of access, support needs and dietary requirements so that we can make sure you are safe and supported. We keep your emergency contact details so that we have someone we can get in touch with in the case of an emergency. 
We use information held about you in the following ways: 
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information or services that you request from us or which we feel may interest you and we may contact you about these by email, text message, post or telephone where you have consented to be contacted for such purposes.
  • To notify you about changes to our service.
We will also hold data related to your progress and performance on our courses, such as your scores in assessments and exams, your learning targets and outcomes.
Who might we share this information with?
We will not share any of your contact details unless we have specifically asked for your consent (e.g. to put you in touch with another organisation offering an opportunity you are interested in). 
Who is keeping my information and data?
BHUMP has a record of your information on a system which is safe and secure. The organisation is Hillingdon Refugee Support Group, Key House, 106 High Street, West Drayton Middlesex, UB7 7BQ.Electronic records are saved on a secure database that is available to BHUMP and BHUMP staff on a need to know basis. This means no one who will look at your information who does not need to.Any paper records we have are kept in locked cabinets. 
How long will you keep my information?
BHUMP will keep your information for a year after you have stopped being part of the Project. You can, however choose to continue to get information about opportunities from us and we will check this with you every year. You can advise BHUMP that you do not want to be contacted or involved in the project anymore at any time and we will delete your information.All our staff have been trained and follow our confidentiality policy where your rights to confidentiality are respected and protected. 
What are my rights over my information?
We will make sure we keep your personal data up to date so you can fully participate in the project. We will also make sure that our processing of your personal data is in line with the law (General Data Protection Regulation). You can find out more about General Data Protection Regulations by visiting www.ico.org.uk.You have the right to request access to the personal data that we have collected about you to change or delete any of the information. You also have the right to request a copy of the personal data we have collected about you.  
Can I see my records, change them or stop you keeping my information?
If you would like to make a request to see, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact:Email: dataprotection@bhump.org.uk  or Tel: 01895434728.To help protect your privacy and security, we will confirm who you are before giving you access to your personal data.
How can I make a complaint?
If you are unhappy with how we are using the information we have about you please speak to the data controller (Email: dataprotection@bhump.org.uk or Tel: 01895434728) to see if they can help. You can also make a complaint.If you are not happy then you can also complain to:The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFHelpline:  0303 123 1113This notice was last updated on 04.05.2021